“Allowing patients to delay and cancel and defer necessary dental treatment doesn’t do the patients any favours.”

“When you find yourself being drawn into a time sucking pointless discussion where there will be no winner, the best thing to do is walk away.”

“At your business, is it possible that you could be taking the patronage of some of your loyal customers for granted?”

“If you want your dental practice to grow, you need to make sure that every incoming call to your dental practice is answered.”

“Haydee’s actions made everybody in that line feel that she was talking specifically to them. And none of them minded that they had to wait a little bit longer …”

“This receptionist should have been alert to the information she was being told by the caller.”

“Nothing short of a genuine apology for hurtful comments is acceptable. Skirting around an apology with a pseudo-apology is the same as not giving an apology at all.”

“A one man business is not a successful business. A one man business is simply a highly paid job.”

“Without an apology, two protagonists can be stuck at a place in time for a very long period of time.”

“Sending out self-promoting emails veiled beneath some small offer of possible humility, won’t pass the pub test.”