Do People Really Say This Stuff?

Do People Really Say This Stuff?

Yesterday Jayne and I were driving home from Sydney when we had a “choice” of route to take… The reason we had a choice was because this time, unlike other times, we’d been to Sydney on a weekday for a specific event. This was very different for us because on the rare...
It’s Always Showtime!!

It’s Always Showtime!!

When you’re in the business of customer service, every minute of every working day needs to be SHOWTIME. [isn’t every business in the business of Customer Service?] You cannot drop your guard. You need to be ready at every moment for every possible interaction with...