A friend of mine who helps dental practices with their finance for purchasing new equipment once told me a story where on this particular day, a dental receptionist that answered his call had literally slammed the phone down in his ear with such force, and with such...
Last week Australia’s national airline Qantas announced that it was placing an order for new aeroplanes that would allow the carrier to fly non-stop from Sydney to London and non-stop from Sydney to Paris and non-stop from Sydney to New York…. starting in 2025. The...
We hear some crazy stuff being said on dental office phones. And it’s not just crazy stuff being said by callers who can’t speak dental lingo… its real crazy stuff being said by the dental office team members. It’s stuff that makes me wonder what the heck these people...
I’m writing this article while on a return flight from Queensland to NSW, having worked in Brisbane earlier this week presenting to a group of savvy dentists about the importance of providing great customer service in their dental business. You see, it doesn’t matter...
A few weeks ago I began sharing with you some of the ideas that I implemented during my practice of dentistry over a thirty five year period that impacted significantly to separate me from “other” dentists in the provision of dental services in my area. I promised you...
Years ago when I worked as an associate in a suburban dental practice, one of the neighbouring medical practices used to answer their phones: “Surgery.” If you were lucky, sometimes when you phoned you may have gotten: “Hello surgery?” The second greeting was far more...
