Getting Your Ducks In A Row

Getting Your Ducks In A Row

We hear some crazy stuff being said on dental office phones. And it’s not just crazy stuff being said by callers who can’t speak dental lingo… its real crazy stuff being said by the dental office team members. It’s stuff that makes me wonder what the heck these people...
Do You Answer Your Phones Poorly?

Do You Answer Your Phones Poorly?

Years ago when I worked as an associate in a suburban dental practice, one of the neighbouring medical practices used to answer their phones: “Surgery.” If you were lucky, sometimes when you phoned you may have gotten: “Hello surgery?” The second greeting was far more...