Have you ever heard someone use this phrase: “That’s not in my paycheque” Or in another language, they might say: “That’s not my job” Or “That’s not in my job description” Or “I don’t get paid to do that” Let’s get one thing straight here… As dental practice owners...
I had a dentist ask me this question recently: “What’s your protocol for when patients fail to attend their appointment? Does your office call the patient? Should an SMS be sent out to the patient who fails to attend saying that your office is now cancelling the...
I’m often told by people in business that their business gives great customer service. But what I find when I look at these businesses, is that the owner tells the employees to give great service to the customers, but the employees are not told what they need to do...
It’s the end of the calendar year, and I was remarking to a dental colleague on my exercise record for 2022, and how if you added up all the kilometres [or miles] that I walked as exercise during that twelve month period, it equalled the distance between Cairns and...
Do you ever receive one of those automated email replies that tells you that the person you have sent the email to is out of their office for a couple of days? When I receive one of these replies it is usually as a response to me sending them a weekly blog email…it’s...
One of my sincere dislikes when dining out at a restaurant is being served something a certain way without being asked whether I would like it served another way. Now, some people may say that I am being picky, or finnicky, but if it’s not too much trouble, and could...
