“Jayne’s passion is contagious, and I feel very privileged to have had the pleasure of working with such a genuinely caring person. I highly recommend her services.”
As a coach David you have been an inspiration to us all and we have learnt a great deal from you. My team at the Dental Lounge has and will always continue to progress with what you have taught us. We are very grateful to you for helping us all grow both professionally and personally.
I was a client of David’s and Jayne’s coaching for over 2 years and was able to more than double the turnover of my practice, and develop my team to take a more active role.
Jayne is one of the most approachable people I have worked with.
She has a wealth of knowledge, common sense, and excellent communication skills and has the ability to eliminate the rubbish and get straight to the core of excellent customer service training.
This enhances the skills sets within our practice and increases morale, and also endorses the growth and high-end production and our customer service.
Jayne really opened our eyes to a new way of thinking about incoming calls. Our new patient numbers were dropping steadily. What we say to patients is critical.
Jayne gave us the verbage to say and the very next month, we increased new patients by 25!
We all know the challenges of training our staff ourselves. Leave it to the professionals. That’s Jayne!
I worked with David and Jayne for twelve months and during that time we increased our collections by over $200K.
I found David and Jayne to be a ‘bottomless pit’ of customer service information. They always had new pearls on how to deliver WOW service.
The girls have been so excited and motivated since your training. They have come back with some great ideas that we will implement.
I had been teaching them your approach since they started, and it was a nice compliment from them to me to say ‘it really reinforce what you taught us’. Of course, I wanted them to attend your training as who better to learn from than yourself!
Our bottom line has increased from week one. We pay all our bills early and I have increased my super by heaps. It can never go backwards as it has become the new norm.
David gave an excellent presentation. Informative, thought provoking and highly enjoyable. Excellent. Really changed my mindset on a few things. Stimulating and reinvigorating. I am so looking forward to putting so much of this into use in practice. I would heartily recommend the course.
Even after thirty years in treating patients as customers David is able to open our eyes again towards better customer service. David, I really enjoyed your presentation and you are very pleasant to listen to.