Are You A Good Samaritan?
“Are you the kind of person who will stop and help a person in need, even if you’re not invested in their troubles, because it’s the right thing to do?”
Are You Making Indelible Impressions?
“You can be average, and vanilla. And nobody ever remembers vanilla. Or you can be extraordinary, and memorable. Which behaviour will you pick?”
Every procedure and protocol in your office needs to operate with 100% crystal clear clarity.
“It is our role and duty as healthcare professionals first and foremost to be looking after the health of our patients thoroughly and completely.”
How To Have Your Practice Stand Out In A Land Of Mediocrity
“It’s easy to stand out in a land of mediocrity. All you have to do is to CONSISTENTLY do the little things needed to be different.”
Would Your Patients Never Ever Leave You?
“While ever your patient feels rushed and taken for granted, they are only a temporary patient, who hasn’t bought into what you are doing for them”
Success Is Much Easier To Achieve When There Are Less Moving Parts.
“The more employees you have, the more the message of consistency will get diluted, and does get diluted.”
To Be A Good Leader, You Need To Be A Good Leader.
“Making good decisions about your own behaviour is a conscious choice. Your destiny is in your own hands. It’s up to you.”
It’s So Easy To Be Better
“Nothing was ever an issue for these guys. They were a breath of fresh air to deal with.”
The Benefit Of Always Delivering Your Best Service.
“When you find them, you’d best be on your best game delivering your best service…”
The Importance Of The Three Part Phone Greeting.
“It’s amazing how many dental practices are failing when they are answering their dental practice phones.”
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