“If you keep behaving as if you are the soup Nazi, then pretty quickly, your clients and patients will wear thin of your arrogance and narcissism, and will…”

“As a dentist it is your duty to remove pathology from the mouths of your patients. It is your duty to help your patients have healthy mouths.”

Your Point Of Difference Is Your “Secret Sauce”.

“The people who matter are those that need help asap, and now… and not five days later….”

“When your customers realise and appreciate that you and your team have made the efforts, that’s when your business truly becomes a FIVE STAR Customer Service organisation.”

“Do you commit to improving yourself and getting better?”

“If they don’t take up your recommendation, then in the long term, they’re going to be worse off, and they will regret not following your advice….”

“Nobody ever reverses their way to success…”

“Inclusion is one thing. But it sucks if it diminishes results.”

“We should never arrive at a huddle with problems. Problems need to be addressed and attended to well in advance of the huddle.”