“Nothing short of a genuine apology for hurtful comments is acceptable. Skirting around an apology with a pseudo-apology is the same as not giving an apology at all.”

“A one man business is not a successful business. A one man business is simply a highly paid job.”

“Without an apology, two protagonists can be stuck at a place in time for a very long period of time.”

“Sending out self-promoting emails veiled beneath some small offer of possible humility, won’t pass the pub test.”

“Customers will take their business elsewhere if they feel they are being taken for granted, ignored, or disrespected.”

“Every dental appointment is made to treat a condition that is REAL and EXISTS. And as such every dental appointment needs to be kept, and if it can’t be kept, it needs to be rescheduled WITH URGENCY.”

“Your customers will not be impressed when you fail to deliver the services that you promise them.”

“And when we make that choice, to behave in a positive manner, we have the immediate ability to be able to stand out from the crowd, because everybody else is just wallowing in that world of negativity.”

“These three things are the centrepiece that your team need to be focused on receiving, to ensure that all patients will be returning to complete that treatment…”

“Businesses with great systems are a pleasure to do business with and are a great place to work.”