Staying In Touch With Your Patients Is Always A WIN-WIN.
“What you will find, by regularly staying in touch with patients, is that a lot of those patients actually will be grateful for the follow up ….”
A Business Needs To Own Its Errors. And Fix Them Quickly
“In your business, do you just treat your customers with disrespect that reeks of taking them for granted?”
Are Broken Windows Killing Your Business?
“When seen and noticed by the public, this broken window immediately has visitors who spot it wondering…..”
It Costs More To Acquire A New Customer Than To Keep An Existing Customer
“Providing an exceptional experience to your patients goes a long way towards differentiating your dental practice from being just a commodity.”
The Customers Your Business Has Are Reflective Of The Levels Of Service Your Business Provides
“I was able to build a dental practice for patients who wanted and expected more, in terms of service, and who were very grateful for the levels of service I was able to provide them. Working with those patients was such a pleasure…”
People Don’t Go To The Dentist Because They Have A Couple Of Spare Hours To Kill
“Patients go to the dentist because they have a dental problem that they don’t want to have, and they want that dentist to fix it.”
Are You Offering A Helping Hand?
“We all have the power to be a person of influence for good. Let’s learn to use that power wisely. And use it for good. And not kick people who are down.”
Getting It Right: The Importance Of The Three Part Phone Greeting. Especially Part Three
“Don’t de-emphasise the caller’s importance. When the dental office phone rings, it always has to be one hundred percent about the caller.”
Is Your Business Failing To Live Up To Your Customers’ Expectations?
“In business, it doesn’t cost much more to go that little bit extra.”
When Was The Last Time You Actually Did This Simple Thing?
“Sometimes we get so bogged down with the pace of things that we need to just stop for a short time, and smell the roses.”