The Dental Office Daily Morning Huddle: A Blueprint for Success
“To maximise the benefits of your daily morning huddle, it’s crucial to have a structured agenda. Here’s what should be included in every successful morning huddle…”
The Hidden Benefits Of Always Providing World Class Customer Service To Your Customers
“What are you doing to wow your patients at your dental practice? Are you continually smothering them with added value that has them in awe?”
“Don’t Trust Other People’s Guesses…”
“At your dental practice it is totally acceptable for practice staff to lead your patients graciously to make the choices for themselves that … they do actually need to be making [for their own health and their own benefits].”
“It’s All About Them. Not You.”
“There are things that we hear and see going on at dental practices that really don’t need to be heard or said…. and often callers and patients are being told things that they haven’t asked to be told…”
Is Your Dental Office Truly Respecting Your Patients, And Their Valuable Time?
“Does your dental office have a full patient protocol for each patient’s visit, that clearly stipulates what should be being done at each touch point that the patient experiences?”
Could Your Business Be Doing This To Receive More Five Star Reviews?
“In your business, are you making it easy for your clients, customers and patients to leave you a five star Google Review?”
A Simple Idea That Has So Many Upsides…
“When this happens your patients believe that your office and you can’t even get the simple things right….”
The Best Way To Complete The Ultimate Specialist Referral
“Sometimes as dentists and dental staff we get so caught up in everything that we have to do, that we forget that for our patients, a visit to the dentist is not something that they all really look forward to doing….”
If You’re Making Your Customers Wait, Then Don’t Do This To Them…
“If you run a business where your customers sometimes [or most times] have to wait before they see you, then it really is an opportunity to WOW THEM rather than make them feel as though they are being remanded in custody at the local lock up….”
Consistency Is The Key
“Everything needs to be done correctly all of the time. There are no silver medals or participation awards in the delivery of World Class Customer Service…”