“That’s Not In My Paycheque”

“That’s Not In My Paycheque”

Have you ever heard someone use this phrase: “That’s not in my paycheque” Or in another language, they might say: “That’s not my job” Or “That’s not in my job description” Or “I don’t get paid to do that” Let’s get one thing straight here… As dental practice owners...
Great Service Begins With Intent

Great Service Begins With Intent

I’m often told by people in business that their business gives great customer service. But what I find when I look at these businesses, is that the owner tells the employees to give great service to the customers, but the employees are not told what they need to do...