I know you do not want to think about your patients ever being unhappy, but even when you are top of your game things can go wrong. Your patients have many things happening in their lives and 2020 has been an extreme year of stress with the whole world turning upside...
Or maybe I should call this blog article: What Are Some People Smoking? Sometimes I just cannot believe the things that go on in a dental business… so help me Nellie!! I mean, the things I hear, you just wouldn’t ever think that those things would go on in any...
It’s that time of the year and as it draws to a close, we all start to think about the year gone by, what happened good and bad and how your business has grown or not. Did you get it right or did you get it wrong? 2020 has been a real test for all of us and I am...
To successfully run your business, you need to set the expectation of how your customers are to be treated. Gone are the days of just making it up as you go. Making anything up as you go is never the best strategy. You might as well cross your fingers and hope for the...
Last week we discussed the mechanics and reasoning behind what constitutes an Ultimate Handover at the front office in your Dental Office. The Ultimate Handover is the process of transferal of the treated patient to the Front Office Person by the Dental Assistant,...
The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were...
