Laughter is the magic ingredient for a great life! Research has shown that if you do this everyday you are healthier, people love to be with you and you make people feel great! Laughter is so important in our Dental Office with our team and our patients. I know there...
Have you ever received a “Patient Complaint Call”? When someone complains about something it is an opportunity for them to vent their feelings about a situation or maybe even about a person. They are usually annoyed, angry and definitely frustrated by the situation...
Does your team know what they should NEVER do and what they should ALWAYS do for patients? Once you and your team are clear about the NEVER and ALWAYS with patients, then you can give your patients a memorable and positive experience. When you start thinking about...
If you have a team member with awful people skills then do everyone a big favour, and help them find a different career. I know this easier said than done. Having people with no people skills or no attitude to care and serve your patients, is harmful to your patients,...
Have you been keeping in touch with your patients? More than ever people are screaming out for contact and support. Your patients are especially needing this right now. One of the easiest ways to keep in touch with your patients is through social media. So many of...
