Last weekend Jayne and I decided we would go on a “date night”. Date nights were very popular for us while we lived in Sydney, but in the country, where evening transport via Uber or taxi is “limited”, means they are less popular because one of us needs to be a...
In our coaching business, Jayne and I listen to and hear ACTUAL dental practice phone call recordings happening in dental practices in Australia, as well as the UK and NZ and the USA. And as you know, Jayne and I have been in the dental industry, as practice owners...
A friend of mine Bill Quiseng, who is a Customer Service and CX [Customer Experience] guru, often comments on my personal blog articles that I share on LinkedIn, with these very wise words, which he aptly calls a QUI TAKEAWAY: “Customers pay for their experience, not...
I wrote last year about attending the 2023 NRL Grand Final, where the tickets I purchased were premium in price but were lacking considerably in experience. You can read that article here. And last night, twelve months later, my family attended the 2024 NRL Grand...
I wrote last month about the phenomenon I’ve been seeing while housesitting in St Ives in Sydney, where walkers that I pass while I’m walking go out of their way to PRETEND that they didn’t see me, and ignore my glance, and my wave of acknowledgement back at them,...
“Another Brick in the Wall” is a three-part composition written by bassist Roger Waters on Pink Floyd’s 1979 double album “The Wall”. In “Another Brick in the Wall – Part 2” there is a line: “All In All It’s Just Another...
![The Three Types Of [Pretend] Invisible And Ignoring People](https://ultimatecxexperience.info/wp-content/uploads/2024/10/child-in-movie-scene-scaled.jpg)
