To be a good leader, you need to be a good leader. You can’t just talk the talk. You have to walk the walk. As a leader, it must be: “Do as I do”. It cannot be: “Do as I say, but ignore what you see me doing.” That just does not work. And it does not work for all,...
Jayne and I have been in the process of getting some landscaping work done to our garden following our home renovations. As you can imagine when doing an extension on your home, there’s always damage done to the surrounding gardens, and there’s always a need to repair...
I’m often reminding clients and prospective clients about the fact that for certain services, twenty to twenty-five percent of the population do not care what the competitors are charging; these people are SO HAPPY with the service that they are receiving from their...
As happens from time to time, I’ve been phoning dental offices over this last week. And what I’ve been hearing has not been good…. As simple as it is to get a three part phone greeting correct, it’s amazing how many dental practices are failing when they are answering...
Following on from my blog article last Friday about the dentist who had no systems in place when she was running late, and a patient was told to “go for a walk” to fill in time, I can embarrassingly reveal that a similar thing happened at Active Dental many years ago....
When I was a lot younger, and had just finished high school, one of my friends at high school started dating a girl who was in our year at school. They dated for a few years, and were very much “a couple”. But my friend [let’s call him Alan (not his real name)]...