Last month Jayne and I attended a function where we were introduced to a nice couple who live in our area. The discussion was very friendly, and we soon started talking about some of our favourite dining out experiences. The couple gave us a glowing recommendation for...
Here’s one of the easiest things to do to keep your appointment schedule full. For your hygiene department, or for those dentists still doing their own hygiene, all you need to do at the start of each morning is this: Look at the schedule of hygiene appointments for...
Last week I phoned a dental office to speak to the lady owner, and a male voice answered the phone. The male did not identify himself clearly, so I began by introducing myself by name, and asking if the lady owner [let’s call her Dr. Jones] was in the practice on this...
A good friend of mine in the United States, Dr Wayne Kerr, just this weekend shared a photo on social media that caused him concern, and I must say, it caused me some concern as well. The photo was of a sign hung from a supermarket/grocery store ceiling that indicated...
As you know I phone dental practices most days. And what I find out there in my journeys, is that some dental practices get sold the most amazing things that work against the whole principle of trying to have more people book in and make appointments. Here’s...
The thing about customer service is that when it’s good, it’s good. And when it’s great, it’s so good… But when it’s bad, it’s horrid. Customer service, in reality, is like a bucket full of water. When the bucket has a hole in it, or multiple holes and leakage points,...
