Last weekend Jayne and I ventured out to lunch at a gastro-pub I spotted in June wh xzile participating in a 35km charity fundraiser walk. The hotel had only recently re-opened after sitting derelict for some twenty years, and the refurbishment did not disappoint....
When the phone rings at a dental practice, there’s a one hundred percent chance that the caller is not phoning up to get a pizza. They are calling the dental practice because they have a dental problem. And most of the times, callers to a dental practice are phoning...
Last week’s article about the benefits of an immediate apology drew a lot of supportive comments from my colleagues and friends. In the short time since I wrote that article, there has been a very interesting occurrence… Last Saturday, in a press conference after a...
Do you know the secret to running a HIGHLY SUCCESSFUL business? There are significant differences in what needs to be done to run a business, to run a successful business, and to run a highly successful business. Do you know what those differences are? A one man...
Have you ever noticed that the best way to diffuse a “hostile” situation is to apologise? Yet surprisingly, for a number of illogical reasons, when people have a difference of opinion, or when someone does something wrong, we see people often stand their ground and...
Last week I wrote about a dining experience that Jayne and I had recently endured that had delivered a number of memorably BELOW AVERAGE moments throughout our evening. And the truth of the matter was that if the staff at the restaurant had enacted some form of...
