If You’re Going To Offer Your Customers And Patrons An Elite Experience, Then Make It An “Experience”
“If you’re going to give your patients a gift, make it a gift of value, or a gift that shows that someone at your office has made some sort of effort.”
Here’s How To Outlast Those Businesses Who Will Want To Compete With You On Price
“There will always be competitors who come along and compete on price. But they won’t be you… at best they’ll be a cardboard cut-out of you.”
Are Your Customers Being Made To Wait Unnecessarily?
“If this sort of thing is going on in your dental practice, it could be the ‘silent killer’ that is causing patients to not come back to complete their treatment.”
How Respectful Are You Of Your Customers’ Time?
“When we change a patient’s appointment time for our reason rather than for theirs, we immediately send the patient a message that we don’t really value their time at all.”
Beware Of One-Sided Relationships….
“Stay away from investing time in one-sided associations and relationships. They are not worth the effort, and will always end with tears…”
“Sorry” Seems To Be The Hardest Word
“Nobody likes making mistakes and nobody likes being on the receiving end of mistakes.”
Two Easy Ways To Successfully Achieve Mediocrity In Your Business
“To compete on price you will need to compromise on the quality of your goods or the quality of the service you provide.”
The Best Way To Satisfy Your Dental Practice Clients, Customers, and Patients
“Alongside this, your customers must be made to feel valued and important, and they must feel respected.”
I Can’t Believe That This Stuff Still Happens…
“All dental services and patient interactions need to be delivered as personally and as personably as possible. And that’s best done by a human being. And not by a sign. Or by a bell….”
Ultimately, It’s Not About The Dentistry
“At dinner parties and barbeques around the world every weekend, people aren’t pulling back their lips and cheeks and saying to each other: “You should be going to my dentist. His crown margins are only fifteen microns’….”