A Robot Hears, But Doesn’t Listen….
“Automated computer generated voice messages are a long way off the mark because they aren’t friendly, they don’t ask the right questions, and they don’t offer help, or hope.”
Customer Service In Dentistry Is Not A Numbers Game…
“Our role as dental practice owners is to care for those who entrust us with their dental health, and to treat those who do come to us as well as we would treat a dear family member or a dear friend.”
Is Your Use Of Automation Driving Your Valued Customers Away?
“The more personable you are, and the more personable your means of contact are, the stronger your relationships will be with your patients.”
Are You Allowing Smokescreens To Be Created As An Acceptable Outcome?
“When a patient fails to go ahead with diagnosed treatment as presented, it is because we as health care professionals have failed to educate them about the downsides of their choice of inaction…”
In Your Dental Practice, Are You Offering Your Patients BEST PRACTICE Options?
“The quality of the care and the service that your office delivers to your patients should not be affected by the time of day, nor by the day of the week that it is delivered.”
Are Your Clients Paying For Ridiculous Add-Ons?
“Is there a surcharge on your services that your business would be better off not displaying?”
Are You Taking The Time To Publicly Acknowledge Your Referrers?
“Are you taking the time to connect with each new patient who lets you know that their very good friend has recommended your services to them?”
“You Know How To Take The Reservation. You Just Don’t Know How To Hold The Reservation…”
“Sometimes business can be a very cutthroat affair, where some people set out to go into a business venture that they know will cause harm to another business. Or another person.”
Are Your Team Trained To Prevent And Avoid Creating Disasters And Disappointments?
“There’s no excuse for making a customer feel undervalued and unwanted…”
If You’re Going To Offer Your Customers And Patrons An Elite Experience, Then Make It An “Experience”
“If you’re going to give your patients a gift, make it a gift of value, or a gift that shows that someone at your office has made some sort of effort.”