I Can’t Believe That This Stuff Still Happens…
“All dental services and patient interactions need to be delivered as personally and as personably as possible. And that’s best done by a human being. And not by a sign. Or by a bell….”
Ultimately, It’s Not About The Dentistry
“At dinner parties and barbeques around the world every weekend, people aren’t pulling back their lips and cheeks and saying to each other: “You should be going to my dentist. His crown margins are only fifteen microns’….”
“Your Business Is Only As Strong As Your Weakest Employee.”
“More often than not dental practice owners allow new employees to interact and learn their job roles while managing real live customers face-to-face. This is a recipe set for disaster and failure.”
Is Price Sensitivity Killing Your Business?
“At one of the practices, the owner was hearing from staff at that office that the patients were becoming rather price sensitive….”
The Patient Had An Appointment Card, But The Appointment Wasn’t In The Book…
“At our dental practice, we compiled a daily list of patients who left without a next appointment. This list allowed us to see which team members were more committed to helping patients schedule their appointments.”
Five Effective Strategies To Grow Your Dental Practice
“The success of any business hinges on employing the right combination of available strategies.”
Are Your Service Team Being Judgemental?
“On the phones at your dental practice, do you have team members who cross the line and bully callers?”
The Theory Of Abundance: Growing A Bigger Pie For All To Share
“Why would anyone in their right mind spend seven times more than they need to be spending?”
Is Technology Sending Your Valued Customers The Wrong Message?
“If you don’t treat your customers as people, and as individuals, and your business acts like a….”
The Secret To Success In Business
“Success in business is really about….”