Every new patient arriving at your dental practice arrives with some degree of trepidation. And why wouldn’t they, after all? They are going to the dentist. And a new dentist this time, for the first time. They have very little idea of what is about to unfold for...
“I stepped out of the pouring city rain into the shop. Surprisingly, a glorious waft of coconut and sugar all mixed into one, hit me. The music was lay back, calming and classy. Michael, the owner of the Optometry Shop greeted me with a smile while my eyes flashed...
It is a fact that if you can help make people feel good you will be more successful with your patients. It seems easy and guess what? It is. Over the years working in my Dental Practice and now working with many other Dental Practices, I soon worked out that the small...
I recently asked a dental team why their patients choose to come to them for their dental treatment and care, and not another dentist? They went quiet and had to really think about their answer. They said there were a number of reasons. One reason their patients chose...
One of the crucial stages in the Cycles of the Ultimate Patient Experience is the Handover of the Patient from the Dental Chairside Assistant to the Front Office Person responsible for the check out of the patient. The purpose of the Handover is to communicate clearly...
This last week I was talking to a dentist and the topic came up about how some dental practice staff have difficulty in having a conversation with the patients of the practice. Over the following four weeks I’m going to be sharing four great ways that any staff member...
