Three weeks ago I published an article discussing how some dental practice team members always struggle having conversations with the patients that come to their practice. And there are serious consequences for dental practices that have team members who cannot master...
I recently stayed at The Four Seasons Hotel in Sydney Australia. I have stayed there a number of times this year so far. There are several reasons why we choose this hotel but if I could tie the reasons into one it would be because the hotel team goes Above...
I know after reading many of my blogs you know I am a big lover of customer service and the patient experience. I am always looking for excellent customer service ideas to share with the dental profession so they can use them in their dental practices. But I need to...
Early on in my career as a business-owning dentist I learned a great lesson. This lesson, although not unique to dentistry, was a light bulb moment for me. One of many light bulb moments I would have in my career as a dental practice owner. This first light bulb...
I know we try our best to reduce the number of surprises we give our patients at the best of times. But there is one surprise they will love. The surprise of receiving a compliment. Complimenting your patient will often make your patient’s day just by your one...
I am often asked how do you give excellent customer service on the phone. The answer is very easily. The best customer service is when a call becomes an appointment. You just need to have the right type of attitude and language to use with patients. The biggest...
