Every Wednesday I record a Facebook Live video titled MOVING DAY. Each Wednesday I map out the reasons why viewers should not consider Wednesday to be “Hump Day” but rather they would be better off to consider each Wednesday as “Moving Day”. The concepts...
To be of service, in business, as business owners, and as employees, we need to be active solvers of the problems that our clients, customers and patients bring to us. “I need to dig a hole.” “Which aisle are the cashews in?” “I’m looking for an outfit for a special...
Laughter is the magic ingredient for a great life! Research has shown that if you do this everyday you are healthier, people love to be with you and you make people feel great! Laughter is so important in our Dental Office with our team and our patients. I know there...
Years ago, as a young man, I used to spend the odd weekend or two travelling two hours and spending time with friends who lived regionally outside of Sydney. These were great friends, who’s company I very much enjoyed. We would spend the weekends discussing all the...
I make a lot of phone calls. And I listen to a lot of phone conversation recordings. And one of the dumbest things I hear said on the phone is when one of the people in the conversation has to ask the other person their name, despite the fact that: The phone...
Have you ever received a “Patient Complaint Call”? When someone complains about something it is an opportunity for them to vent their feelings about a situation or maybe even about a person. They are usually annoyed, angry and definitely frustrated by the situation...
