I received an email last week from my good friend Winston Marsh, better known as Winno, where he related an experience he had recently when he decided to accept an invitation from one of his local political parties to attend a Sunday morning tea …. If you want to...
Nearly thirty years ago now I learned a very important lesson in business. It’s a lesson that all businesses can use and need to use, to create better connection with their clients, customers and patients. I was reminded about this lesson while visiting restaurants,...
I often liken the answering of the dental office phone to the meeting of a new “friend” at a barbeque, or at a cocktail party. You want to find out a few things about the person you have just met, or have just been introduced to. And you want to do this in a way that...
A recent online discussion about Dental Customer Service asked the question as to when exactly does the Customer Service actually begin? For some dental offices, they believe that customer service begins and ends solely with the patient interaction with the dentist...
One of the key factors or accelerators for your business to unleash its maximum potential is for your organisation to be known for its ability to easily and simply operate with a seemingly endless array of ABOVE AND BEYOND experiences that have the ability to WOW your...
Recently I wrote about a friend of mine who had his long-held appointment at his dentist cancelled on him by the dental office with only a few days of notice. And due to a labour crisis, the dental visit was then rescheduled for another six months down the track. The...
