“Are your patients feeling valued, as much as you possibly can make them feel valued?”

“No matter what the situation, you always need to have a reliable PLAN B to save you when you trip over yourself…”

“In business, all you have to do is choose your path, and then follow that path. You don’t need to invent the path or re-invent the path.”

“Our transaction should never be about us, as vendors. Our transaction must always be about our customers, and about exceeding their expectations…”

“Our transaction should never be about us, as vendors. Our transaction must always be about our customers, and about exceeding their expectations…”

“Make sure that your gifts to clients are well thought out, and are appreciated.”

“Are you putting your best foot forward to provide an ultimate customer experience, or an ultimate social experience, for all of those who you interact with?”

“In life and in business, there will always be SHONKY PEOPLE ready to take advantage of any unsuspecting ‘wood duck’ who is willing to ‘trust’ a person on face value…”

“The benefits of the more courteous behaviour are significant.”

“As a customer, life is too short to be doing business with someone that you don’t like.”