I recently stayed at The Four Seasons Hotel in Sydney Australia. I have stayed there a number of times this year so far. There are several reasons why we choose this hotel but if I could tie the reasons into one it would be because the hotel team goes Above...
I know after reading many of my blogs you know I am a big lover of customer service and the patient experience. I am always looking for excellent customer service ideas to share with the dental profession so they can use them in their dental practices. But I need to...
I know we try our best to reduce the number of surprises we give our patients at the best of times. But there is one surprise they will love. The surprise of receiving a compliment. Complimenting your patient will often make your patient’s day just by your one...
I am often asked how do you give excellent customer service on the phone. The answer is very easily. The best customer service is when a call becomes an appointment. You just need to have the right type of attitude and language to use with patients. The biggest...
Customer service is what makes the difference in your dental office. Customer service is memorable to your patients, referable, and also creates the value your patients are looking for. So what is customer service in a dental office? It is a patient experience. A real...
