You all know what I am about to write about. Yes, customer service and the patient experience. Making your patients feel special and acknowledged is what you need to do over and over again. This is what keeps your patients coming back to you. Offering your patients...
Do you talk with your patients? Do you remember what you spoke about? Start making a note of what you talk to your patients about. I know you take clinical notes and know everything about your patient’s teeth, but do you know enough about who your patients are?...
First your patient finds you then they speak to you on the phone and make an appointment. They now arrive at your practice for their appointment. This is all the beginning of your patient’s experience. You want to ensure every part of the patient’s...
The Patient Experience begins at the first personal contact with your Dental Office, with the person you hire to answer your phones. The last point of contact may also be this same person. Do you know how important it is to hire the RIGHT person to be that first point...
I know I have written about this happening over and over again in the delivery of amazing customer service or should I say, the delivery of bad customer service. You may know what it is. Yes, it’s chit chat among the team at the expense of serving and caring for...
