One of the key principles of HR [human resources] for a business is that the business needs to be diligent in their processes when employing new people. And on the flip side, when an employee of a business shows that they are not behaving and performing in the best...
This quote came across my desk today: “You absolutely have to become ok with not being liked. No matter how loving or kind you are, you will never please your way into collective acceptance. You could be a whole ray of sunshine and people will hate you because they...
A friend of mine who helps dental practices with their finance for purchasing new equipment once told me a story where on this particular day, a dental receptionist that answered his call had literally slammed the phone down in his ear with such force, and with such...
Last week Australia’s national airline Qantas announced that it was placing an order for new aeroplanes that would allow the carrier to fly non-stop from Sydney to London and non-stop from Sydney to Paris and non-stop from Sydney to New York…. starting in 2025. The...
We hear some crazy stuff being said on dental office phones. And it’s not just crazy stuff being said by callers who can’t speak dental lingo… its real crazy stuff being said by the dental office team members. It’s stuff that makes me wonder what the heck these people...
