A person I know really well has been trying to set up a home recording studio. He’s bought all the gear, fitted out the studio backdrops etc, but is having a devil of a time getting someone with knowledge to come to his home and help him get the various pieces of...
I was watching a weekend sports programme on the TV last weekend. One of the presenters, Anthony Siebold, who coached for a while in the NRL [National Rugby League] competition was asked to comment about an opportunity he had to spend two days with the Geelong AFL...
Some people who I know really well are doing some home renovations. One of the things these people are finding out is that in the building game, there are a number of possibilities available when it comes to building and installing certain things. When it comes to...
Sometimes the problems we think we have when owning a business are not the real problem. Sometimes it’s like life… and therapy. You’ve got to listen to the problem, then ask a question. The question should allow the person with the problem to start “unpacking” their...
The core principle of customer service is to do things for others that provides pleasure for them, and in so doing, becomes an act of pleasure for the doer. The pleasure of giving great customer service to someone should be just as great as the pleasure received by...
