To be a good leader, you need to be a good leader.
You can’t just talk the talk. You have to walk the walk.
As a leader, it must be:
“Do as I do”.
It cannot be:
“Do as I say, but ignore what you see me doing.”
That just does not work.
And it does not work for all, though some do believe it does work for them.
Have you ever…
Have you ever been given financial advice by a poor person?
Have you ever been given marriage counselling by a person who’s had multiple failed marriages?
Have you ever been given medical advice from a doctor who is morbidly obese?
These are just some of the “dumb things” that smart people do.
They accept advice from those who have never achieved or who have never applied successfully what they are espousing.
Or they’ve taken instruction from someone who’s supposed “words of wisdom” are considered GOSPEL by the uneducated and the gullible.
In dentistry…
In dentistry, as a practice owner, it’s very difficult to be trying to get your team and your patients to be staying on time, and punctual, while you as the dental practice leader are continually arriving late at work in the mornings, and are always late back from lunch.
If this is how you behave, you can’t possibly be serious about being taken seriously…by your patients…
Or by your staff and colleagues.
Because they all notice whenever you are late, despite the fact that you think they never do.
And the damage to your reputation is irreparable.
Ands that damage is all self-inflicted.
That’s just dumb behaviour on your behalf.
Really dumb stuff…..
On the other hand…
On the other hand, everyone in your dental office will notice that you’re always there before you are needed to be there…
And that’s a conscious commitment to being better.
Making good decisions about your own behaviour is a conscious choice.
Your destiny, the destiny of excellence, is in your own hands.
It’s up to you.
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Dr. David Moffet BDS FPFA CSP is a certified CX Experience coach. David works with his wife Jayne Bandy to help SME businesses improve their Customer Service Systems to create memorable World Class experiences for their valued clients and customers. Click here to find out how David and Jayne can help your business