I wrote last week about the inconsistencies in messages that dental practices are sending to their valued patients about the NECESSITY or not of their dental treatment. Mandatory state and territory regulations in Australia relating to STAY AT HOME regulations and the...
Customer service makes the difference in your dental office. Offering amazing customer service is memorable to your patients, gets your patients referring their family and friends, and creates the value your patients are looking for. So what is customer service in a...
I wrote this article remembering a bus trip I made on a coach travelling from Dublin to Lahinch, in Ireland in 2013. A friend and I had joined an organised golf tour for a second week of golf in Ireland with forty other golfers, after travelling around Northern...
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...
August is a windy month in the land Down Under. The winds are especially noticeable when you live on the land; out in the country, on acreage, high on a hill and away from your neighbours. Sometimes the winds can be ferocious. You wonder how the trees can withstand...
How are you going to win over New Patients and keep your Existing Patients with so many restrictions placed on your Dental Practice right now? Now is NOT THE TIME to STOP giving your patients that excellent experience, amazing customer service and going above and...
