Customer service is what makes the difference in your dental office. Customer service is memorable to your patients, referable, and also creates the value your patients are looking for. So what is customer service in a dental office? It is a patient experience. A real...
Two weeks ago I published an article discussing how some dental practice team members have difficulty having conversations with patients that come to their practice. And I mentioned how there are serious consequences for dental practices that have team members who...
You all know what I am about to write about. Yes, customer service and the patient experience. Making your patients feel special and acknowledged is what you need to do over and over again. This is what keeps your patients coming back to you. Offering your patients...
Do you talk with your patients? Do you remember what you spoke about? Start making a note of what you talk to your patients about. I know you take clinical notes and know everything about your patient’s teeth, but do you know enough about who your patients are?...
First your patient finds you then they speak to you on the phone and make an appointment. They now arrive at your practice for their appointment. This is all the beginning of your patient’s experience. You want to ensure every part of the patient’s...
Last week I published an article discussing how some dental practice staff have difficulty in having conversations with patients that come to their practice. And there are serious consequences for dental practices that have team members who cannot master the art of...
