If you have a team member with awful people skills then do everyone a big favour, and help them find a different career. I know this easier said than done. Having people with no people skills or no attitude to care and serve your patients, is harmful to your patients,...
Why isn’t your business providing a world class experience to each and every one of your customers each and every time that they do business with you? Is it really that difficult to do? One of the BINDING PRINCIPLES of providing World Class Customer Service to your...
When I’m talking to business owners about coaching and training their teams, I’m sometimes confronted with the answer from the owner that he wants to get its team [members] sorted firstly, and then he will get them trained. Other businesses implement our coaching...
Have you been keeping in touch with your patients? More than ever people are screaming out for contact and support. Your patients are especially needing this right now. One of the easiest ways to keep in touch with your patients is through social media. So many of...
One of the best ways to connect with your customers and patients is to contact them post sale to see that everything is going well with their purchase. In dentistry we call this the TLC call. TLC is short for Tender Loving Care. The TLC call is not taught in dental...
Recently I engaged a firm to do a few odd jobs around my property. Firstly I needed a paddock slashed urgently so that a fence could be installed. I also needed some trees mulched and some firewood split and some minor fencing repairs done. A young horticulturalist...
