There’s no point in getting into an argument with your customer. Being right, but offending the customer, is wrong. Being correct, but losing your customer’s business, is wrong. Disputes with customers usually come about because of misunderstandings between the...
A friend of mine is doing an extension on her home at the moment, and funnily enough, this involves renovating and replacing an old kitchen with a brand new kitchen. And just this week my friend had to take delivery of the new oven and cooker that was going into the...
I was doing an online training for some dentists last week and I was advising them about the three key points that need to be covered on every incoming phone call at their dental offices, if they want to increase their practice new patient conversion numbers. That’s...
A person I know really well has been trying to set up a home recording studio. He’s bought all the gear, fitted out the studio backdrops etc, but is having a devil of a time getting someone with knowledge to come to his home and help him get the various pieces of...
I was watching a weekend sports programme on the TV last weekend. One of the presenters, Anthony Siebold, who coached for a while in the NRL [National Rugby League] competition was asked to comment about an opportunity he had to spend two days with the Geelong AFL...
Some people who I know really well are doing some home renovations. One of the things these people are finding out is that in the building game, there are a number of possibilities available when it comes to building and installing certain things. When it comes to...
