“Careless language is truly a “broken window”. It’s one of those things that users become used to, or relaxed about, although it’s really something that should be attended to and repaired.”

“If you believe that you can ‘move the needle’ with hard work while others choose to coast, you absolutely can.”

“Serving is solving. Serving is problem solving.”

Laughter is the magic ingredient for a great life! Research has shown that if you do this everyday you are healthier, people love to be with you and you make people feel great! Laughter is so important in our Dental Office with our team and our patients. I know there...

“When you start asking these questions when greeting your friends, contacts, and customers, your conversations will immediately move up to be more personal and more genuine.”

“More often than not the person answering the business phone gets onto their own agenda rather than the caller’s agenda, and that agenda may not be in the best interests of the caller, or in the best interests of the business.”

Have you ever received a “Patient Complaint Call”? When someone complains about something it is an opportunity for them to vent their feelings about a situation or maybe even about a person. They are usually annoyed, angry and definitely frustrated by the situation...

How’s your language in your dental office? Are you using your best choice of words to maximise communications and eliminate poor subliminal messages?

“The cream rises to the top because of consistent practices and intelligent choices.”

“If you’re not training the people answering your phones, then you’re burning callers, you’re burning enquiries, and your burning new patient appointments.”