I recently asked a dental team why their patients choose to come to them for their dental treatment and care, and not another dentist? They went quiet and had to really think about their answer. They said there were a number of reasons. One reason their patients chose...
I know you do not want to think about your patients ever being unhappy, but even when you are top of your game things can go wrong. Your patients have many things happening in their lives and 2020 has been an extreme year of stress with the whole world turning upside...
It’s that time of the year and as it draws to a close, we all start to think about the year gone by, what happened good and bad and how your business has grown or not. Did you get it right or did you get it wrong? 2020 has been a real test for all of us and I am...
To successfully run your business, you need to set the expectation of how your customers are to be treated. Gone are the days of just making it up as you go. Making anything up as you go is never the best strategy. You might as well cross your fingers and hope for the...
The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were...
