In 2012 I had the honour of sharing the stage at the DiJulius Group’s Secret Service Summit in Cleveland with Rory Vaden, author of the best-selling book, “Take the Stairs”. In a blog Rory wrote in 2013, titled: “It’s Hard to Be Nervous When Your Mind is On...
Every new patient arriving at your dental practice arrives with some degree of trepidation. And why wouldn’t they, after all? They are going to the dentist. And a new dentist this time, for the first time. They have very little idea of what is about to unfold for...
This last week I was talking to a dentist and the topic came up about how some dental practice staff have difficulty in having a conversation with the patients of the practice. Over the following four weeks I’m going to be sharing four great ways that any staff member...
One of the crucial stages in the Cycles of the Ultimate Patient Experience is the Handover of the Patient from the Dental Chairside Assistant to the Front Office Person responsible for the check out of the patient. The purpose of the Handover is to communicate clearly...
Or maybe I should call this blog article: What Are Some People Smoking? Sometimes I just cannot believe the things that go on in a dental business… so help me Nellie!! I mean, the things I hear, you just wouldn’t ever think that those things would go on in any...
