Years ago, as a young man, I used to spend the odd weekend or two travelling two hours and spending time with friends who lived regionally outside of Sydney. These were great friends, who’s company I very much enjoyed. We would spend the weekends discussing all the...
I make a lot of phone calls. And I listen to a lot of phone conversation recordings. And one of the dumbest things I hear said on the phone is when one of the people in the conversation has to ask the other person their name, despite the fact that: The phone...
In a recent article I wrote I made mention that our careless choice of words, though clear to us, could send an incorrect message to our clients customers or patients, because of ambiguity and misunderstanding. We might know exactly what we mean or intend to...
Isn’t it funny how in life, the cream always rises to the top? How like attracts like? Do you ever wonder why that is? Here’s a couple of interesting stories…. Story Number 1. My wife Jayne has finally decided that it’s now become too difficult and too inconvenient to...
It’s amazing how many times I hear this simple three step process bastardised when I listen to recordings of dental front office team members answering their practice phones. When the phone rings, all that the dental receptionist needs to do is listen to the caller...
