A couple of weeks ago I wrote about a dentist friend of mine who had a less than first class experience when purchasing some diary refill pages from a fancy French fashion store. The funny thing was [funny coincidental, not funny ha-ha] that on this day, not only had...
Jayne and I are doing a small renovation at home. As you do, that means we have to go out shopping for things…. like flooring, vanities, toilets, appliances… Sometimes when you have to go shopping it seems as though the sales assistants don’t want to be there as much...
A couple of weeks ago we touched briefly upon the thought that Customer Service begins at the point that your lead generation piece comes in contact with your prospective, or existing for that matter, patient who needs to organise an appointment time with your dental...
A dentist I know very well is very old school in some regards. One of the things he is traditional about is the keeping of a paper diary, or appointment schedule. Although this dentist is very computer savvy, he likes to review his calendar by flicking the pages and...
On December 28 last year, the world lost one of the greats of sport John Madden. A lot of people will remember John Madden because of his long career as a sports broadcaster, but he was much more. Madden was, as he called himself, a coach, and his record shows that as...
