• Facebook
Ultimate CX Experience
  • The Methodology
  • About Us
  • Testimonials
  • Blog
  • Home
Select Page
Why Are Your Patients Cancelling Their Appointments?

Why Are Your Patients Cancelling Their Appointments?

by David Moffet | Sep 12, 2022 | The Ultimate CX Experience

Time and time again I hear dental receptionists rescheduling appointments for patients at dental practices with no mention of what the appointment is for. The appointment is for necessary dental treatment. Yet dental receptionists are consistently allowing patients to...
There’s No Need To Always Be Right

There’s No Need To Always Be Right

by David Moffet | Sep 7, 2022 | The Ultimate CX Experience

Last weekend I attended an AGM of a small community organisation that I belong to. My attendance at this meeting was motivated by issues that I had heard about that I knew to be improper behaviours, and I thought that by nominating to stand for the board of the...
Is Your Business Taking Its Loyal Customers For Granted?

Is Your Business Taking Its Loyal Customers For Granted?

by David Moffet | Aug 30, 2022 | The Ultimate CX Experience

Last weekend Jayne and I dined out to celebrate my birthday. As is our tradition, we dined at our favourite restaurant where the menu is always a degustation experience. It’s a great way to spend the afternoon, dining on fine food, enjoying fine wine, enjoying...
Do You Really Want Your Dental Business To Grow?

Do You Really Want Your Dental Business To Grow?

by David Moffet | Aug 26, 2022 | The Ultimate CX Experience

I phoned a dental practice yesterday and got a busy signal. It had me wondering… Did this dental practice not have enough foresight to estimate how many phone lines in the practice might be used all at one time? I often tell the story about when Jayne phoned a friend...
Your Customers Should Always Feel Valued And Welcomed

Your Customers Should Always Feel Valued And Welcomed

by David Moffet | Aug 23, 2022 | The Ultimate CX Experience

Last weekend Jayne and I ventured out to lunch at a gastro-pub I spotted in June wh xzile participating in a 35km charity fundraiser walk. The hotel had only recently re-opened after sitting derelict for some twenty years, and the refurbishment did not disappoint....
« Older Entries
Next Entries »

Recent Posts

  • Are You A Good Samaritan?
  • Are You Making Indelible Impressions?
  • Every procedure and protocol in your office needs to operate with 100% crystal clear clarity.
  • How To Have Your Practice Stand Out In A Land Of Mediocrity
  • Would Your Patients Never Ever Leave You?

Recent Comments

No comments to show.

  • Facebook
© Copyright The Ultimate CX Experience