A married couple I know well were staying out of town for a weekend [away from their home] and decided it might be nice to savour some pizza for dinner. They chose a pizza restaurant nearby to their accommodation that was housed in a very large and grand historic...
On Christmas Eve I jumped on the phone and called a couple of friends in the USA that I had not spoken with for a while. I phoned to wish them a Merry Christmas and a Happy New Year. One of those calls lasted for a good hour, with my friend [let’s call him Ron] asking...
Why do people phone your dental office? What is the number one reason that has people you don’t know, as well as patients of record, picking up their phones and calling your dental office? Let’s get one thing straight… Let’s make one thing very clear here…. people out...
Have you ever heard someone use this phrase: “That’s not in my paycheque” Or in another language, they might say: “That’s not my job” Or “That’s not in my job description” Or “I don’t get paid to do that” Let’s get one thing straight here… As dental practice owners...
I had a dentist ask me this question recently: “What’s your protocol for when patients fail to attend their appointment? Does your office call the patient? Should an SMS be sent out to the patient who fails to attend saying that your office is now cancelling the...
