I recently had a discussion with one of my clients about staffing levels and manpower. Well, not so recently. I actually bang on about staff levels whenever I have an audience… And this is because the principles of business are such that for simplicity’s sake, the...
To be a good leader, you need to be a good leader. You can’t just talk the talk. You have to walk the walk. As a leader, it must be: “Do as I do”. It cannot be: “Do as I say, but ignore what you see me doing.” That just does not work. And it does not work for all,...
Jayne and I have been in the process of getting some landscaping work done to our garden following our home renovations. As you can imagine when doing an extension on your home, there’s always damage done to the surrounding gardens, and there’s always a need to repair...
I’m often reminding clients and prospective clients about the fact that for certain services, twenty to twenty-five percent of the population do not care what the competitors are charging; these people are SO HAPPY with the service that they are receiving from their...
As happens from time to time, I’ve been phoning dental offices over this last week. And what I’ve been hearing has not been good…. As simple as it is to get a three part phone greeting correct, it’s amazing how many dental practices are failing when they are answering...
