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How Respectful Are You Of Your Customers’ Time?

How Respectful Are You Of Your Customers’ Time?

by David Moffet | Sep 19, 2023 | The Ultimate CX Experience

I’ve always been an advocate of being respectful of patients’ time when it comes to their appointment time made with you. [by “you” I mean the dental practitioner] What I mean is that once the patient and you [and your dental practice] have agreed upon the appointment...
Beware Of One-Sided Relationships….

Beware Of One-Sided Relationships….

by David Moffet | Sep 15, 2023 | The Ultimate CX Experience

Recently I was talking to a close friend about a new acquaintance who had arrived in our village. The close friend said that I had described the new acquaintance as a person who was “OK once you get to know him”. Actually, this was not how I described the new...
“Sorry” Seems To Be The Hardest Word

“Sorry” Seems To Be The Hardest Word

by David Moffet | Sep 13, 2023 | The Ultimate CX Experience

“Sorry Seems To Be The Hardest Word” is a song written by Elton John and Bernie Taupin and released by Elton John in 1976. It’s a mournful ballad about a romantic relationship that is falling apart, yet the title of this song can be applied to describe that dreadful...
Two Easy Ways To Successfully Achieve Mediocrity In Your Business

Two Easy Ways To Successfully Achieve Mediocrity In Your Business

by David Moffet | Sep 6, 2023 | The Ultimate CX Experience

I often refer to significant quotations. I write them down and collect them.And refer back to them. These are quotations that I have read or heard that I believe are very meaningful. These quotations have had a positive effect on shaping my life, and they have helped...
The Best Way To Satisfy Your Dental Practice Clients, Customers, and Patients

The Best Way To Satisfy Your Dental Practice Clients, Customers, and Patients

by David Moffet | Aug 30, 2023 | The Ultimate CX Experience

Lee Iacocca is famous for his leadership roles at Ford Motor Company [1946 to 1978] and at Chrysler [1978 to 1992]. His visions at Ford saw him participate in the successful designs of the Ford Mustang and the Ford Escort. At Chrysler, he brought ideas to fruition...
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