Last week Jayne and I dined at a restaurant that we had never eaten in before. It’s along the street from where we usually stay in Sydney when we’re up there, and although each time we walked past this restaurant it looked inviting, for one reason or another it was...
One of the big problems a lot of dental practices have is that sometimes their patients’ laboratory work is not back on time for the patients’ dedicated appointment. And doesn’t that make your practice look bad, you look bad, your staff look bad, and your laboratory...
As a dental practice coach, I’m surprised at how poorly I see practices are looking after their patients who need specialist dental referrals. I just thought that all dental practices would do for their patients what we did at Active Dental. But they don’t. In fact,...
I recently went to my local medical practice for my annual blood test. Just as I attend my dentist regularly for routine hygiene appointments, I believe that ignoring the need to have regular blood tests is a FAST TRACK to poor health. You don’t know what you don’t...
I know I bang on about the importance of consistency in delivering world class customer service… and the reason that I do bang on about it is that FAILURE to deliver occurs when we have inconsistency. Whether we’re talking about a business delivering great customer...
