A team is a unit. It’s not an aggregation of stars. A champion team will always beat a team of champions. In sports, the team with the best defence wins football matches, and championships, because they work TOGETHER as one to hold out the attack of the opposition....
Last week Jayne and I dined at a restaurant where the service was slick, but the service was also judgemental. Two things really let this restaurant down. Firstly, the waiter who took our order heard us, but he did not listen. And if he did listen, then he didn’t...
In 2024, the upstand reception desk in front of waiting patients is far from the ideal place to be handing over patients to discuss their treatment and their impending treatment. And it goes without saying then that this is also not the best place to be discussing...
One of the interesting things that frustrates consumers and customers in the hospitality industry is the amount of unexpected “variety” that can be presented to them, when all they [the consumer] wants is what they always get every other time. I guess that’s why fast...
Many years ago in the health and fitness industry I heard physician Dr Jack Pfeiffer say this: “If you smoke, I don’t care how many vitamins and supplements you take… it doesn’t matter. Nothing will negate the effect that smoking has on your body.” I also remember...
When the phone rings at your dental practice that means only one thing…. IT’S SHOWTIME! When the phone rings, this is the time that the dental practice needs to have a designated person allocated to answering that phone, and talking to the caller as if they [the...
