As you know, earlier this month Jayne and I spent a few days in Brisbane. Every year we coach our clients three times each year in face-to-face LIVE Intensive Sessions. This month it was Brisbane’s turn to play host to our one day Platinum Intensive Day. On one of the...
When it comes to running a successful dental practice, one of the game-changing strategies I always recommend to my clients is the morning huddle. In fact, in our own practice, the morning huddle was a non-negotiable standard. Having a morning huddle at the beginning...
One of the big benefits of giving World Class Customer Service to your customers as much as you possibly can is that it helps to make your business stand out from the crowd when compared to all the other businesses around you [your competitors] who are just doing as...
I was just reading on Quora when I saw this question asked: “I accidentally put 5W-30 oil in my car when it takes 5W-20. Can I drive it until the next oil change interval without problems?” The answer was very interesting: Renan Rezende wrote: “I’m an engineer who...
So many times I hear people talking to someone else, and all they talk about is themselves. That’s not a conversation, it’s a monologue. The best conversations are the ones where one person asks questions about the other person in such a way that the person doing all...
One of the easiest and best ways of offending your patients in your dental practice is to leave them alone or unattended at any point you can during their dental practice visit. When you leave a patient alone, and they are spending hundreds and maybe thousands of...
