A few weeks ago a friend of mine [not a dentist] received a phone call from the dental practice he goes to about his upcoming hygiene visit. The call was made six days before my friend’s scheduled visit. And this upcoming hygiene visit had been booked and locked in...
One of the strategic and key things that I push and emphasise constantly with The Ultimate Patient Experience is that it is and needs to be an entire and complete system. Saying that you do customer service, or that you prioritise customer service within...
Does your dental practice sometimes have people phone hoping to come in using an “Offer” that may have expired? An “old” offer that your practice had out there in the marketplace as an enticement for new patients to come and see your dentist and become patients of...
One of the key factors or accelerators for your business to unleash its maximum potential is for your organisation to be known for being ZERO RISK to do business with. ZERO RISK is an ideology that your business lives by that if ever anything could...
Several years ago I had the pleasure attending a large Superconference for small business owners in Orlando, Florida. Over seven hundred entrepreneurs had the pleasure of being in an audience and hearing many great presenters, including the legendary Brian Tracy share...
A couple of weeks ago I wrote about a dentist friend of mine who had a less than first class experience when purchasing some diary refill pages from a fancy French fashion store. The funny thing was [funny coincidental, not funny ha-ha] that on this day, not only had...
