Last week Jayne and I ventured out to a restaurant near where we are living. It’s a revamped restaurant attached to a hotel accommodation, so they are keen to provide a great dining experience and establish themselves as a serious contender in the marketplace...
There’s only one thing that irks me more in a dental practice than patients cancelling dental appointments, and that’s dental practice staff members who allow patients to cancel dental appointments. Patients make appointments at a dental surgery to receive necessary...
There’s plenty of people out there who TALK THE TALK, but never WALK THE WALK. Or have walked the walk. Traditionally these terms are most often used about PRESENT behaviour, but the terminology can also be used to describe previous or PAST behaviours. When it is said...
Last Sunday I walked 35 kilometres in a charity fundraiser walk. It was an interesting day. I’m a fairly brisk walker at the best of times. On a weekday at home I’ll begin my day with a 10 kilometre walk each day just to get myself grounded and settled for the day....
One of the reasons patients leave a dental practice without an appointment is because of confusion and lack of clarity provided to that patient about what their next step is on their road to dental health. When the next set of directions given by the dentist at the...
Your business will never achieve TRUE GREATNESS if it is always “winging it”. Making stuff up as you go along, or flying by the seat of your pants may occasionally work for you, but for consistent high performance in your business you need to have easily learnable and...
