You Only Get One Chance To Make A Great First Impression
“The poor old dentist owner has no idea that callers to his practice are being treated so poorly.”
Going The Extra Mile Should Always Come Naturally
“It is the little things that end up having the big impacts.”
There Is No Secret To Giving Consistently Great Customer Service
“Ultimately, you need to be in control of your own plan.”
Selling Is Sharing.
“It is your duty to help people in need to acquire what they need.”
An Open Letter From Mary Portas: Is Your Business Consistently Offering Unfailing Quality, Honest Value, And Genuinely Helpful Service?
“Loyal customers of yours will leave your business and go elsewhere if they believe that your business is devaluing their usual experience, and taking them for granted.”
Policies Are For Businesses That Fail With Service And Persuasion.
“A dental practice will implement a CANCELLATION POLICY because patients cancelling appointments has become a significant problem in that practice.”
Do You Know Your Dental Practice Numbers?
“In your dental practice, are you as the leader inadvertently and unintentionally doing things that APPLY AN IMAGINARY HAND BRAKE to the forward progression of your business?”
Staying In Touch With Your Patients Is Always A WIN-WIN.
“What you will find, by regularly staying in touch with patients, is that a lot of those patients actually will be grateful for the follow up ….”
A Business Needs To Own Its Errors. And Fix Them Quickly
“In your business, do you just treat your customers with disrespect that reeks of taking them for granted?”
Are Broken Windows Killing Your Business?
“When seen and noticed by the public, this broken window immediately has visitors who spot it wondering…..”
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