“Don’t disrupt. Because your disruption, and your method of disruption, are offensive.”

“When you improve the way that you greet patients, and when you up your team’s attention to exactly what they are and are not doing, you’ll wonder why it took you so long…”

“One of the things that every employee and every business owner needs to know is that when the curtain comes up for “Show Time”, the customers and the audience are paying for 100% effort, without backstory, and without opinion.”

“Converting the ringing phone into more made and kept appointments is actually free money for every dental practice, and it helps more people receive our exceptional dental services…”

“We are in the business of providing a service to our patients and customers. We are not in the business of selling a commodity.”

“At your dental practice, is everybody there on the same page when it comes to knowing what’s going on at the practice, as well as who you can help., and what treatments your doctors do?”

“Some dental offices check that the patients are presentable when they leave after treatment, while other offices do not….”

“It’s pretty embarrassing to believe that someone doing their job can be abused and harassed by another member of the human race, simply because they are doing their job.”

“More than ever, our customers and patients are screaming out for above average levels of service.”

“So many times I hear dental practices [and other businesses] using their answering phone or a message service during business hours as a safety net…”