Last week we discussed the mechanics and reasoning behind what constitutes an Ultimate Handover at the front office in your Dental Office. The Ultimate Handover is the process of transferal of the treated patient to the Front Office Person by the Dental Assistant,...
I wrote last week about the inconsistencies in messages that dental practices are sending to their valued patients about the NECESSITY or not of their dental treatment. Mandatory state and territory regulations in Australia relating to STAY AT HOME regulations and the...
I wrote this article remembering a bus trip I made on a coach travelling from Dublin to Lahinch, in Ireland in 2013. A friend and I had joined an organised golf tour for a second week of golf in Ireland with forty other golfers, after travelling around Northern...
August is a windy month in the land Down Under. The winds are especially noticeable when you live on the land; out in the country, on acreage, high on a hill and away from your neighbours. Sometimes the winds can be ferocious. You wonder how the trees can withstand...
I phone a lot of dental practices. One of the big turnoffs I get is when this happens: “Thank you for calling Aren’t We Wonderful Dentistry. Do you mind holding?” I of course answer: “Sure” And then I wait…. Here’s what happens… After forty seconds I ask myself this...
