One of the best places in your dental office for building Customer Loyalty is with your Front Office team following completion of the actual dental treatment. This is an area of the Dental Office where Dentists and Owners tend to brush over the importance of the...
With lockdown ending for us here in NSW, it seems as though some businesses need a brush up or a refresher lesson on some of their customer service principles. During the lockdown, restaurants have been closed, so it was great to have the opportunity to be able to...
Why isn’t your business providing a world class experience to each and every one of your customers each and every time that they do business with you? Is it really that difficult to do? One of the BINDING PRINCIPLES of providing World Class Customer Service to your...
When I’m talking to business owners about coaching and training their teams, I’m sometimes confronted with the answer from the owner that he wants to get its team [members] sorted firstly, and then he will get them trained. Other businesses implement our coaching...
One of the best ways to connect with your customers and patients is to contact them post sale to see that everything is going well with their purchase. In dentistry we call this the TLC call. TLC is short for Tender Loving Care. The TLC call is not taught in dental...
