I’m writing this article while on a return flight from Queensland to NSW, having worked in Brisbane earlier this week presenting to a group of savvy dentists about the importance of providing great customer service in their dental business. You see, it doesn’t matter...
A few weeks ago I began sharing with you some of the ideas that I implemented during my practice of dentistry over a thirty five year period that impacted significantly to separate me from “other” dentists in the provision of dental services in my area. I promised you...
Years ago when I worked as an associate in a suburban dental practice, one of the neighbouring medical practices used to answer their phones: “Surgery.” If you were lucky, sometimes when you phoned you may have gotten: “Hello surgery?” The second greeting was far more...
One of the things we can all be guilty of from time to time is pre-judging, and pre-judging incorrectly. Whether it be things, events, or people, human beings always tend to be pre-judgers. The question is why? “Why do people pre-judge?” The reason is because of fear....
In recent articles I have been sharing with you some of the ideas that I have implemented during my practice of dentistry that impacted significantly to separate me from “other” dentists in the provision of dental services in my area. Today we’ll visit the third in...
