It costs more to acquire a new customer than to keep an existing customer…. Yet when I talk to dentists about how slow business is at their practice, they all bleat out the same monologue… “I just need more new patients.” Often when I see a practice… Often when I see...
Jayne and I celebrated her birthday this past weekend with our usual Saturday lunch out at our favourite Sydney restaurant. When we lived in Sydney we used to make a day of it and have a driver take us to lunch and then bring us home, so that we could relax and enjoy...
Today I drove ninety minutes each way to my nearest Apple store. You see, last Friday morning, my Macbook Pro track pad decided that the CLICK FUNCTION wasn’t going to function any more. And somehow, my remote wireless trackpad also decided that it was not going to...
Back in 2005, I travelled to Ireland to play some golf. The World Championship of Left Handed Golfers was being played over a week in Naas, on the south-western outskirts of Dublin, and a friend of mine thought it would be a great idea to enter this competition. He...
I listen to a lot of dental practice front office phone calls. We record these calls for our clients, because it’s the only way that we know exactly what’s going on, on each client’s phones. And it’s the only way that we can keep each team member at each client...
