Policies are for businesses that fail with service and persuasion. When all else fails, some business people believe that putting a policy in place will magically cure all ills. A policy is simply a sign that a business has lost control, and has no idea as to the best...
I heard someone say recently: “The speed of the business is the speed of its leader.” I don’t know if this was a misrepresentation of a Lee Iacocca quote: “The speed of the boss is the speed of the team.” In fact, I’m not really sure what Iacocca meant? Did he mean...
Last weekend I attended the annual convention of the Professional Speakers Association of Australia. One of the key takeaways from the meeting was this statement from legend Keith Abrahams, who said: “The reason most people don’t use you more is because you stopped...
Sometimes you have to make the tough decisions. Yesterday I needed to get something urgent done. Although I had a long list of optional tasks to do, I had one very urgent task that just had to be done yesterday and everything else needed to wait. And it was done....
Some people I know really well recently had the opportunity of staying away from home for a night at a luxury hotel. The couple very much enjoyed their stay. The hotel was well located, with great rooms, a great restaurant and great facilities. It was well known for...
