I phone a lot of dental practices. Week in and week out, I’m calling in to dental offices on their phones. And you should hear some of the “poor form” that I have to experience. The good thing for these practices where I hear performances that would make the owners...
Last weekend my family and I travelled to a nearby country town. We had some important family business to attend to prior to going to a well renowned café for lunch. That family business delayed our arrival at the café by some fifteen minutes. When I knew that we were...
All of the failures in customer service in dental practices stem from dental team members [including dentists and RDHs] failing to spend adequate time doing the thing that they need most to be doing for their patients. Rushing and shortcutting are the fatal errors...
The word “selling” is not a dirty word. Nor should it ever be considered to be a dirty word. Selling is the passionate demonstration of the compelling benefits of owning something, to someone who is yet to be the owner of that something. On that note, I received this...
The following email from Mary Portas appeared in my inbox last month. I copy it here in its entirety. [The bold emphasises are mine]. The sentiments expressed by Mary Portas towards the owners of John Lewis ARE THE SAME SENTIMENTS that the caring general public would...
